Securus Technologies is one of the leading providers of communications services to correctional institutes, safety organizations, and law enforcement entities. Securus currently services over 3,400 customers and over 1.2 million inmates and their families.
When a person is incarcerated, having a means of communicating with the outside is a key element in one’s sanity, especially if it is the family that is the connection. Phone services Securus provides include Android, iPad, tablets, and landline phone services. A very popular service is the Videophone service which allows for both parties to view each other while they are talking, as long as they are hooked up to web cameras on each end of the call.
Recently, GTL, a competitor publicly made a point of falsely stating that their services and prices were vastly superior to those of Securus and the information was scurrilously false and without any factual reality. It was as if GTL just made up the information out of thin air.
Securus decided to put a stop to the foolishness by offering a challenge to GTL to compare all of the metrics and have a disinterested third party judge the outcome. When that offer was made, the spouting of untruthfulness ceased immediately, and total silence came from GTL. Finally, after a week or so, GTL politely declined the offer to compare.
Of course, there was no retraction from GTL of any of the disparaging information, but the inflammatory tirade was brought to a halt. One of the main principles of success that Securus has always held dear is that of excellence and top grade customer service. If those attributes are not present in a service business, there is no business, as it will eventually die.
A few false claims and unsubstantiated accusations did little to sully the reputation of Securus as they continue to offer the superior phone service they have always offered.