Securus Technologies is rightly called the market leader
in the field of correctional technology because not only has company offered a broad range of products to inmates and law enforcement officers; it also ensures that its customer services are attentive and responsive. The company has gone to lengths to make sure that the customers get the best services available in the correctional industry as well as a comprehensive range of products
and services. Some of the most common services offered to inmates include photo sharing service, video services, phone services, calling cards, money transfer services, voice messaging system, e-mail services, video visitation, and more. The company also offers government information management system and parolee tracking system
, which adds to the company’s revenue considerably.
Securus Technologies is a company
that has been growing at a massive pace in the last few years due to the rapid investments the company has been making in research and development. Securus Technologies feel that the correctional technology has a lot of scope for growth in the future, and it is only possible by making massive investments in research and development. The company recently announced investments of over $600 million in research
and development, which has helped the company to continue to be the leader in the correctional sphere, especially when it comes to innovative products and services.
I am a law enforcement officer with over a decade experience
and feel that the technology offered by Securus Technologies can help in ways more than one to keep officers safe and reduce the crime rate in the society. Securus Technologies has become one of the biggest suppliers of inmate communication services in the past decade, especially in North America as it offers high-quality products and services at low cost, which is getting popular among the detainees. The investigative solutions
provided by Securus Technologies are also unique and efficient, which is why more and more correctional agency is opting for Securus Technologies as its service provider.
Securus Technologies is one of the leading providers of communications services to correctional institutes, safety organizations, and law enforcement entities. Securus currently services over 3,400 customers and over 1.2 million inmates and their families.
When a person is incarcerated, having a means of communicating with the outside is a key element in one’s sanity, especially if it is the family that is the connection. Phone services Securus provides include Android, iPad, tablets, and landline phone services. A very popular service is the Videophone service which allows for both parties to view each other while they are talking, as long as they are hooked up to web cameras on each end of the call.
Recently, GTL, a competitor publicly made a point of falsely stating that their services and prices were vastly superior to those of Securus and the information was scurrilously false and without any factual reality. It was as if GTL just made up the information out of thin air.
Securus decided to put a stop to the foolishness by offering a challenge to GTL to compare all of the metrics and have a disinterested third party judge the outcome. When that offer was made, the spouting of untruthfulness ceased immediately, and total silence came from GTL. Finally, after a week or so, GTL politely declined the offer to compare.
Of course, there was no retraction from GTL of any of the disparaging information, but the inflammatory tirade was brought to a halt. One of the main principles of success that Securus has always held dear is that of excellence and top grade customer service. If those attributes are not present in a service business, there is no business, as it will eventually die.
A few false claims and unsubstantiated accusations did little to sully the reputation of Securus as they continue to offer the superior phone service they have always offered.